Role Overview
We are looking for a Customer Experience Coordinator, supporting resident satisfaction at two premier London developments reporting to the Head of Customer Experience, you'll provide a seamless resident experience in collaboration with developers.
Key Responsibilities
- Primary contact for residents, managing move-ins and addressing queries.
- Resolve customer concerns efficiently and support resident onboarding.
- Document interactions using CRM software.
Ideal Candidates
- 1+ year in Customer Experience in new residential buildings.
- Excellent communication, organisation, and IT skills (MS Office, CRM).
- Calm, proactive, and able to work independently.
Why Join ?
- Work with top developers on major projects.
- Competitive salary with bonus potential.
- Growth opportunity with view to a permanent role.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.