You'll be joining the global customer experience function of a luxury retail brand and be responsible for taking a programme you could consider an MVP, and helping to evolve it into a much more sophisticated and impactful capability, which helps drive decision making across the business' digital estate.
Working set up: Hybrid, 2 days in office a week
Currently, they have a series of research studies set up in Medallia which cover post purchase interactions and some basic feedback loops on site and in-app experience through popups.
We are seeking a passionate and strategic Senior Customer Experience Manager to lead the optimisation and homogenisation of our end-to-end customer journey.
This pivotal role will report directly to the CEO and require close collaboration with other board directors to ensure a seamless and exceptional experience at every stage.
At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.
General
The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
The leading global provider of AI video telematics and connected fleet data is looking for a Customer Experience Administrator to provide comprehensive support to ensure the best possible customer experience.
You will be working with the Customer Experience Team to support the Account Managers, setting them up for success and taking a proactive approach to customer care.
Key Responsibilities
First point of call for visitors & phone calls and emails - ensuring customer service is first class.
As a Customer Experience Co-Ordinator, your job is to ensure that all customer interactions with the business are positive and you maintain their expectations with a consistent approach, to ensure that every customer receives the very best level of care.
Customer Coordinator, Full time, permanent
You will be responsible for a key part of the customers journey with the business, ensuring their orders are processed quickly and accurately, aswell as providing timely, friendly, and professional responses to a wide range of enquiries.
Posted by Page Personnel Secretarial & Business Support • £23K/yr to £24K/yr
Page Personnel have just registered multiple Customer Experience Advisor Positions in central Leeds to work for a reputable law firm!
This would be an excellent opportunity for someone experienced within customer services or someone that is looking to join a business which will provide full training!
The business offers in return for your hard work excellent progression and a structured career path for all their employees!
My client, a well-established law firm specialising in Wills, Probate, and Estate Planning, is seeking a Customer Experience Executive to join their dynamic team in Derby.
The firm is known for its commitment to protecting not just financial assets, but also the emotional well-being of their clients.
This role is key in ensuring clients receive the highest level of service, providing crucial support and guidance through their legal processes.