You'll be joining the global customer experience function of a luxury retail brand and be responsible for taking a programme you could consider an MVP, and helping to evolve it into a much more sophisticated and impactful capability, which helps drive decision making across the business' digital estate.
Working set up: Hybrid, 2 days in office a week
Currently, they have a series of research studies set up in Medallia which cover post purchase interactions and some basic feedback loops on site and in-app experience through popups.
As a Sales & Customer Experience Manager you will motivate and drive the Sales and Customer Care team to achieve outstanding levels of service and drive sales growth.
We have an excellent opportunity for a full-time permanent Sales & Customer Experience Manager to join the team of an award-winning brand based in Bracknell, Berkshire.
We are seeking a passionate and strategic Senior Customer Experience Manager to lead the optimisation and homogenisation of our end-to-end customer journey.
This pivotal role will report directly to the CEO and require close collaboration with other board directors to ensure a seamless and exceptional experience at every stage.
The leading global provider of AI video telematics and connected fleet data is looking for a Customer Experience Administrator to provide comprehensive support to ensure the best possible customer experience.
You will be working with the Customer Experience Team to support the Account Managers, setting them up for success and taking a proactive approach to customer care.
Key Responsibilities
First point of call for visitors & phone calls and emails - ensuring customer service is first class.
Posted by James Andrew Recruitment Solutions (JAR Solutions) • £58K/yr
We are currently partnering with an award winning, national rail provider who are recruiting for a Customer Experience Project manager to join their growing Customer Experience team, providing project management support to the delivery of CEX aimed at improving customer experience.
Duties will include (but are not limited to):
This is a full-time position with a salary of £58k for the ideal candidate, with a multitude of added benefits such as free rail travel for themselves and family and 2 days working from home.