The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping and customer experience design and implementation of improvement projects.
The customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family.
You will be working as part of the team to design, drive and oversee the customer proposition and customer journey at key points of the pre and post admission customer experience journey to drive occupancy and the reputation of Barchester as a premium care home provider.
Great for an individual who thrives within a fast paced, performance driven environment.
With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.
You'll have the scope to learn in an open and friendly atmosphere within a company that values employees, with a strong focus on continuous improvement and personal development.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Do you want to add value on a day to day basis?
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
You will provide industry-leading support throughout our Reconciliations Function.
This Customer Service Advisor role will involve handling a high volume of VCC transactions to ensure these are reconciled and authorised, working with colleagues within TC Support and the wider business, too.
This is a great opportunity for a team player who has first-class attention to detail, customer service experience, and is highly numerate.