- Customer Services
- Excellent systems skills
- Liaising with engineers
Purpose of the Position
Deliver exceptional internal and external customer support for controls and services including connected lighting through the life cycle of a project.
Key Responsibilities
Coordinate post commissioning services for projects in line with engineers' skill set and geographical location to meet hand over deadlines and promote in a professional manner best in class service whilst promoting the brand on site.
Deliver exceptional customer services to all stake holders through a project cycle.
Enhance customer sales with the solution to promote spares through to the aftersales department when customers approach through lifecycle
Liaise with the appropriate stakeholders to identify issues on site that impact the hand over including internal ticket creation for warranty claims and hand over to the aftersales department.
Liaise with the internal design team and customer needs to deliver the agreed design principles, whilst considering the overall project.
Deliver service level agreements to customers where routine PPM is required as a service to help deliver a maintainable project within budget to customers.
Coordinate with finance department where Purchase orders and invoicing are disputed.
Review Daily reports and advise on next steps and action to all stakeholders internal and externally whilst in a professional manner.
Specific Skill Requirements
Education / Technical Skills
Working with SAP or similar CRM systems.
Excellent working knowledge of the core Microsoft Products (Teams, Excel, Word & PowerPoint).
Working in the lighting or similar industry
Behaviour
An enthusiastic team player with an ability to build effective relationships with multiple stakeholders across the business
Strong communication with the ability to help support problem solving by collaboration.
Customer focused with the ability to react quickly to change in customer demand.
Ability to demonstrate a high level of organisation skills to ensure deadlines are achieved.
Proactive in the development of new and intuitive ideas to improve customer service.
Adapt to change and support business needs.
Ability to deliver in a fast-paced role.
Proactive and reactive thinker.