Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers Satisfaction and Customer Texting Service.
Working in a contact centre environment you must be focused on delivering customer service excellence to ensure the right outcome are achieved.
You must have a positive, professional, and versatile attitude at all times.
This is a key role in Markerstudy's Customer Experience team whose main objective is supporting the business to improve the end-to-end experience our customers have.
Reporting to the Customer Insight and Improvement Manager, you will support our evolving customer experience strategy.
This is a remote position with the requirement to travel to London once a month.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their incredible portfolio of Cornwall's finest holiday homes and grow guest retention by ensuring exceptional service standards throughout the entire customer journey.
My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet.
Reporting to our Head of Sales and Guest Experience you'll be part of the Guest Experience team to ensure every guest has a holiday experience like no other.
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors.
You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey.
You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership.
The Customer Experience Manager will be responsible for managing the Customer Experience Team, a centralised team working across all departments, focusing on improving customer experience, identifying areas for change and ultimately reducing customer fail rates.
General
They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team.
Central Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East.