Are you ready to embark on a dynamic career journey where your exceptional
customer service skills can truly shine? We are seeking a Sales Coordinator to join our dedicated
team. In this role, you'll be the welcoming voice and the problem-solving wizard behind our thriving
customer relationships. You'll play a vital part in ensuring that our clients receive top-notch service
from their first interaction with us to the timely delivery of their orders. If you're passionate about
building lasting relationships, thrive in a fast-paced environment, and have a knack for multitasking,
we want to hear from you
Benefits:
- The role is being advertised of up to £24,000 plus monthly commission. Approx £4200 per year based on Office Errors and answering inbound calls within 10 seconds.
- You will be the main point of contact for the customer, dealing with customer enquiries, helpdesk issues, tracking orders etc.
- You will also be placing customer orders which come through directly through a shared inbox.
- Coordinators are allocated a geographical territory of customers so these are the queries you will deal with
- Take inbound calls to help with stock checks, order issues etc, and make some outbound calls when needing to speak to your customers.
Main details:
Monday – Friday 9-5pm
Up to £24,000 per annum depending on experience
Based in Aztec West
Key Responsibilities:
- Deliver Exceptional Service: Process customer orders, enquiries, and aftersalesrequirements with precision, professionalism, and a friendly demeanour.
- Collaborate Efficiently: Engage daily with various departments, including merchandise,ordering and our warehouse team to swiftly resolve issues and ensure seamless operations.
- Manage Enquiries: Be the first point of contact for customer enquiries via email, phone, andorder processing, always providing clear and helpful responses.
- Communication Mastery: Keep customers informed about company updates, liaiseeffectively with our CRM and Field Sales teams, and maintain open lines of communicationinternally.
- KPI Excellence: Meet and exceed Key Performance Indicators (KPIs) to help us achieve ourbusiness targets while delivering exceptional customer service.
- Relationship Building: Collaborate closely with our Field Sales and CRM teams to establishand nurture long-term relationships with our valued clients.
- Feedback Champion: Share customer feedback, process improvements, and issues with therelevant teams and management to help us continually enhance our service.
- Escalation Point: Identify and escalate issues to the appropriate managers or team leaderswhen necessary to ensure swift resolution.
- Information Hub: Keep up-to-date with departmental information and ensure customers areregularly updated on their orders. Generate customer reports when required.
- Flexibility: Embrace the opportunity to adapt to evolving responsibilities and go above andbeyond to support the company's goals