Managing and retaining a portfolio of customers who are at the end of their contracts.
General
Kenneth Brian Associates are working on a fantastic opportunity for a prestigious employer based in Epsom, who are seeking a Customer Retentions Executive to join their team.
Working as part of a team whose focus is on customer retention, this role will involve ensuring high levels of customer satisfaction, and ensuring that customers are offered a choice of options.
They are currently seeking ann additiona team member within their new business team, where you will be the the first point of contact for new customers and intermediaries who are making enquiries about the financial products (ISA's, Bonds and Mortgages etc.)
As an award winning financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales
These are not your usual automated roles and will is a mix of varied administration and customer services, where you will be involved in:
With training and as one of their Customer Service Associates, you will become responsible for providing an efficient and effective administration and customer service to their existing customers regarding their Mortgage, Investment and/or Savings Accounts.
Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development?
These are not automated roles and will is a mix of administration and customer services, where you will be involved in:
With training and as one of their Customer Service Associates, you will become responsible for providing an efficient and effective administration and customer service to existing customers regarding their Mortgage, Investment and/or Savings Accounts.
Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development?
The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping and customer experience design and implementation of improvement projects.
The customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family.
You will be working as part of the team to design, drive and oversee the customer proposition and customer journey at key points of the pre and post admission customer experience journey to drive occupancy and the reputation of Barchester as a premium care home provider.