Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits
Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.
Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.
The environment is fantastic, and this client have gone from strength to strength... they are expanding, and therefore the Customer Solutions team needs your help!
The Role:
- You will be on the front line of the business, speaking to a variety of customers including internal and external.
- Dealing with requests and updating the company system or forwarding onto the correct department.
- Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
- Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
- Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
- Liaise with third party Centres to ensure customers' expectations are met.
- Establish an extremely good working relationship with New Business and Customer Experience.
- Manage ongoing relationship with external and internal customers.
- Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
- Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.
The Person:
- Individual with a positive Mindset
- Self-Motivated
- Strives for high quality work
- Dedicated to change with and inquisitive mind
- Customer first attitude
- Determination and persistence
- Continuously looking to improve current processes.
- Team player
Benefits:
- Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
- Bonus of up to 10% of salary per annum based on company performance.
- Life assurance of 10 x salary
- PMI cover via Bupa - single, partner/spouse and dependent children
- Income Protection Scheme
- 25 days annual leave plus bank holidays
- Employee Car Scheme
- Flexi Working Hours Scheme (if applicable)
- Employee Assistance Programme
- Summer BBQs and Winter/Christmas party/celebrations
- On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
- On-site parking
Please apply today to be considered for this position.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.