Posted by Hays Specialist Recruitment Limited • £12/hr
General
Department: Customer Operations
Customer Service Advisor (Service Care)
Your New Role
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
We have a fantastic opportunity for a proactive team leader with expertise in delivering a high-quality customer experience by optimising the self-service experience.
As Digital Customer Engagement Supervisor, you will have experience of managing a team, engagement with a multi-channel inquiry service, be instrumental in adding value to the service delivery and have the ability to make independent decisions.
This highly rewarding role will give you the opportunity to make a real difference to the customer journey, streamline support services and assist in the development of the team.
Posted by Hays Specialist Recruitment Limited • £13.74/hr
The Direct Sales Administrator role is essentially a customer account manager.
Your New Role:In this role you will be responsible for providing administrative support to the Direct Sales team to ensure smooth management & delivery of vehicles to corporate customers for Mercedes-Benz Vans.
Posted by Hays Specialist Recruitment Limited • £500/day to £700/day
This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client.
Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Delivering excellent customer service they will on occasion support the Major Incident Management process.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.