Here at Yopa, our customers receive a bespoke, high-end service, with the added benefit of easy-to-use and market-leading technology that helps them see every step of their sale as it happens.
Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other.
We are delighted to be expanding our teams during an exciting time of growth.
They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.
They will be responsible for authorising payment plans and checking that these are maintained.
The post holder will work as part of a specialist team with responsibility for collecting service charges.
To ensure debts are collected within correct timescales.
General
Responsibilities will include managing the collection of outstanding debt, minimise outstanding debt, liaising with customers and resolving any issues that may hinder the timely debt collection process.
We are currently recruiting for experienced Credit Controller.
The focus of the Collections and Customer Support Associate role is working with the customers to achieve an outcome that works for both the customer and the business, whilst ensuring the business meets its performance targets, together with due regard to all regulatory requirements.
This is an exceptional opportunity to be part of a fast-paced team in a busy call centre contacting customers in arrears.
Hours of work are 8-4, 9-5, 10-6 Monday to Friday, with 2 Saturday mornings per month - the Saturdays will be working from home.
As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and Everyday Lending policies.
We have some great opportunities fot Collection Associates to join the team based in our Trowbridge office.
The team is growing and has a great office environment and if you are looking for a change of career we offer training and you can grow and develop.
My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team.
This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.
You will assess each customer's circumstances on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.
To assist the department in collection of accounts that are between 1-90 days past due.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.