We are seeking a dedicated Collections Advisor to join our Customer Service team. The successful candidate will be responsible for managing customer accounts, ensuring timely payment, and providing exceptional customer service.
Client Details
Our client is a leading financial services business with a strong presence in the UK market. With a team of over 1000 employees, they are committed to delivering high-quality products and services to their customers. The company is based in Manchester and prides itself on its supportive work environment and commitment to employee growth and development.
Description
- Manage a portfolio of customer accounts, ensuring timely payment of outstanding debts.
- Offer exceptional customer service, resolving queries and issues in a professional manner.
- Work collaboratively with the Customer Service team to achieve department goals.
- Maintain accurate and up-to-date records of all customer interactions.
- Identify opportunities for improving processes and procedures within the department.
- Adhere to company policies and industry regulations at all times.
Profile
A successful Collections Advisor should have:
- Excellent communication skills, both written and verbal.
- The ability to work well within a team and independently.
- Experience managing customer accounts and resolving queries.
- A commitment to providing exceptional customer service.
- The ability to handle difficult situations with professionalism and empathy.
Job Offer
- Salary £22,000 per annum.
- A supportive work environment based in Manchester.
- Opportunities for professional growth and development.
- Being a part of a team committed to delivering exceptional customer service in the financial services industry.
We encourage all interested candidates who believe they can contribute to our team to apply. This is a fantastic opportunity to join a well-established company and develop your career in the financial services industry.