This role will manage the customer care team and you will be expected to lead by example, the role will be a mixture of 'managing' as well as 'getting your hands dirty' in the day to day role of customer care.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Manager, on a permanent basis.
The role of Customer Care Representative is a great opportunity for someone that is not just looking for a job, but who wants to develop and build a career for themselves.
About the role
An excellent opportunity has arisen for a full-time Customer Care Representative based in London, with flexibility for hybrid / remote work.
You are solutions focused, looking for ways to proactively improve ways of working that will improve the experience for our people and our customers.
You enjoy working as part of a collaborative and close-knit team.
You would be perfect for us if you speak, and write, English, French and German confidently (German is essential), have a real 'Can Do' attitude and an ability to work comfortably with ambiguity.
Posted by Burton Bolton & Rose Recruitment Services Limited • £27K/yr
Some of your duties will include
Liaising with customers via telephone and email to discuss their requirements and recommend suitable products.
Providing a high level of service to customers and ensuring all their wants and needs are satisfied.
General
The high success rate of this Company reflects on the skills and commitment held by their busy staff and as a Customer Care Assistant you will be required to contribute to this process by delivering a first-class service at all times.