The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house system.
At the same time providing administrative support to the wider team.
This role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services.
Responsibilities
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
General
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
We are currently recruiting a Customer Service Advisor position on behalf of our client where you would be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
Claims Customer Support Handler: We are looking for Claims Customer Support Handlers to join our Third-Party Assist team in Eastleigh on a full time or part time, permanent basis.
Due to expansion of our Third Party Assist Department we are growing our Team into Eastleigh for our induction group starting on Monday 8th July!
You will be required to work shifts including 1 in 3 Saturdays.
Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support.
General
We are seeking a Customer Contact Advisor to join our clients Contact Centre team.
This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email.
This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector.
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!