Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
This role involves managing the entire process, from handling customer enquiries to processing orders, advising on textile options and offering alternatives when needed.
Join a leading distributor of textiles as a Customer Service superstar in Fareham!
You'll liaise with the warehouse, procurement team, and couriers to ensure smooth order fulfillment, keeping clients updated throughout.
Your responsibilities will include managing technical change requests, troubleshooting and resolving technical issues, and liaising with senior engineers and partners for more complex matters.
As a Managed Service Desk Engineer (T1), you will be the primary point of contact for our customers utilising cloud-based IP telephony solutions.