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Our client, a global scientific organisation based in Rotherham are seeking to recruit a Customer Care Associate, to their fabulous team. This is a really exciting time to join the company as they are rapidly expanding. Based within beautiful refurbished offices with excellent benefits such as generous holidays, free parking, pension, healthcare, exceptional progression and a really friendly and supportive team and Manager. As a Customer Care Associate, your primary responsibility is to provide exceptional customer service and support to ensure customer satisfaction and loyalty across multiple brands. You will be the main point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience throughout their interaction with the company. Essential Duties and Responsibilities: Build and maintain positive relationships with customers Answers incoming customer service telephone calls in a professional and efficient manner. Handle incoming customer inquiries via telephone and/or E Mail to provide appropriate and timely responses. Listen attentively to customer concerns, evaluating all appropriate information, troubleshooting problems, and providing accurate information to address concerns. Processing orders into the ERP system, ensuring accuracy in order details to facilitate smooth order fulfillment. Proactively update customers with shipping dates, anticipated delays and any additional information required by the customer. Prepare invoices and any other associated or requested documentation as required. Progress missing or delayed shipments, liaising with couriers as needed and keeping the customer updated. Process returns in a timely and efficient manner keeping customer informed throughout the process. The successful candidate will be/have: Previous experience within a similar role Excellent customer service skills Good knowledge of IT systems including Word, Excel and SAP Excellent team player Jobs like this dont come up everyday, apply now to avoid missing out!
The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.