The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house system.
This role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day.
At the same time providing administrative support to the wider team.
Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Responsibilities
Build sustainable relationships and trust with customer accounts through open and interactive communication.
This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email.
We are seeking a Customer Contact Advisor to join our clients Contact Centre team.
Day-to-day of the role
Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support.
This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector.
You will investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met.
As Customer Services Representative you are responsible to support effective supply chain management through customer order management.
You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
Join our team of Customer Service Representatives: make a meaningful difference in our customers' lives during the moments that matter.
What does the role entail
You will be joining a people and technology-driven business, taking inbound calls from our valued customers regarding their life assurance, savings, investments or pension plans.
We are currently recruiting a Customer Service Advisor position on behalf of our client where you would be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.