We are looking for a Temporary Customer Care Coordinator to support our client at their site in Central Southend for the right candidate this may go permanent.
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
This exciting new role is for a full-time Sales & Customer Care Co-ordinator to work across our clients' Sales and Customer Care Teams, based in Central London but with time spent visiting live sites.
The role is to support both teams in providing a high-quality customer-orientated sales and customer care service for a 12-month fixed term contract.
Sales & Customer Care Co-ordinator - Who is our client
They are a property developer who is focused on getting the average London citizen onto the property ladder.
This increase in business in the lead up to Christmas, is the reason, they need to recruit extra members of staff within their Member Services team just to deal with the sheer volume of orders coming in.
This is truly one of our favourite clients who sell a very popular product that is even in more demand over the Festive Season!
They have been established for over 150 years, and are passionate about the products they offer to their members (customers).
To deal with telephone enquiries housing repairs from customers in a professional manner, consistent with corporate customer services standards and targets.
To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact.
Ensuring that they are processed in one transaction, as far as is reasonably practicable.