Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Posted by Acorn insurance & Financial Services LTD • £25K/yr to £33K/yr
Reporting to the Complaints Team Leader, you will be responsible for managing and resolving a portfolio of customer complaints whilst effectively liaising with the financial Ombudsman Service.
A fantastic opportunity for a motivated, customer-centric individual to join an exciting and growing Claims department has become available.
The complaints will be in relation to motor insurance claims in line with Consumer Duty, delivering high levels of customer satisfaction and maintaining the reputation of our company.
Customer Service Administrator (Hybrid); £13.50 per hour
We are recruiting on behalf of our client for a Customer Service Administrator to support increased customer interaction during the companies busy period.