The purposes of the Customer Service Manager is to build a strong relationship with customers and stakeholders, to drive a customer centric organisation harnessing Customer feedback, identifying opportunities and making changes for improvement.
General
You will lead the Customer Service and Administration team, to ensure delivery and service levels are of the highest standard.
This position will include some sales responsibilities; however, the primary emphasis will be on providing exceptional customer service to our customers and support to our account managers.
Candidates should have experience in excellent customer service and promote this idea throughout the factory.
Keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention and to meet customer expectations.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
This role offers hybrid working - hours are Monday to Friday plus bonus.
The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
This position will include some sales responsibilities; however, the primary emphasis will be on providing exceptional customer service to our customers and support to our account managers.
Candidates should have experience in excellent customer service and promote this idea throughout the factory.
Keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention and to meet customer expectations.
Posted by Connect Recruitment Consultants Ltd. • £25K/yr to £27K/yr
Customer Care Specialist
To contribute to the delivery outstanding customer service to all customers through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Through day to day transactions ensure compliance of all regulatory requirements and industry standards.