As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
As the Customer Service Manager, you will be responsible for strategizing and improving our client's customer experience.
Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London.
If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, this is the perfect opportunity for you.
The Service Manager is responsible for delivering Service User centred care; through the efficient management of staff delivering services and to ensure compliance with company processes and procedures.
Monday to Friday - 9am to 5pm (weekend work required)
The Service Manager will be specifically responsible for
Day to day management of care provisions and services within a Dom Care setting.
Overall Purpose of the Role: To own the Customer Journey for a defined geographical area working across our business channels to ensure the best possible experience for our customers.