Responsibilities
- Take a lead role in the provision of the highest standards of customer service
- Devise and deliver initiatives to improve the standard of customer service delivered across the business
- Manage, respond to, and record customer complaints and enquires
- Improve customer satisfaction results
- Identify best practice and participate in business initiatives
- Liaise with the customer service and delivery teams of both the company and the customer in all areas of the business to enable prompt and appropriate resolution to complaint issues
- Manage the production of materials and attending various customer service meetings including monthly customer service committee
- Capture, interrogate and deliver key management information
- Carry out a programme of customer service assessments/audits
- Undertake comparison exercises with other organisations to share best practice
- Liaise with customer service professionals to provide support for various customer service initiatives
Benefits
- Competitive Salary
- Pension
- Holiday
- Company benefits