My client is a market-leading Information Services consultancy, with clientsacross all different sectors are looking for an Customer Service - Account Manager to join their team.
The role requires you to excel in enthusiasm as part of our Client Experience Account Management team.
To deliver world class care to exceed our client's expectations and provide support to our ever growing client base across Great Britain
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
This isn't your typical customer care role.
You also work collaboratively with other functions across the business and externally.
The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers.
Up to £32,000 plus uncapped commission and excellent benefit package
As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care.
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage.
We are looking for an exceptionally talented WFM Manager professional to join a highly progressive, growing business to work.
The individual we seek will be used to working in a highly fast paced European Contact centre operation and will look after resource planning, call forecasting and shift management.
Key Responsibilities
Responsible for maintaining accurate call forecasting for all European markets, and developing the resource plan by market and contact channel.
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You will be directly reporting to the Marketing Director UK, Ireland & Nordics.
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