My client is a premium / luxury brand and has successfully been trading in the UK for a few years, they are now looking for an experienced Customer Service Manager to come and join their growing team in central London.
Are you looking for a new role within customer service?
Are you ready to make the next steps in your customer service career?
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Savills Management Resources • £15K/yr to £100K/yr
You will lead the Customer Services team and be a result's driven, people manager with considerable understanding of customer service excellence within the service industry.
You will drive operational improvement to always ensure consistent and positive customer interactions across all touchpoints.
This is an important role to the company and will work closely with the customer care team, internal & external sales team as well as the company's logistics partner.
This role will suit someone who has a wealth of logistics/transport experience and a general interest in clothing or textiles.
A truly unmissable job opportunity has arisen for a stylish and rapidly growing fashion and textiles in their new UK offices in Birmingham.