The Customer Experience Manager will be responsible for managing the Customer Experience Team, a centralised team working across all departments, focusing on improving customer experience, identifying areas for change and ultimately reducing customer fail rates.
General
They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team.
Central Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success.
It'll be your responsibility to support teams across 3-4 homes in our North Division to grow their occupancy with a focus on private occupancy.
You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
A leading Care and Education Provider is actively recruiting an experienced Registered Manager to look after 5 vulnerable children.
Along with a salary of £50,000 per annum, you will also receive a bonus scheme, and a range of benefits.
All their children's homes have "Good" or "Outstanding" OFSTED ratings, and the company has been named in the Top 100 in the 2023 Inspiring Workplaces Awards.
In this role, you will be supporting clients throughout the process from initial customer onboarding to certification.
This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow.
You will be able to consistently follow procedures to ensure that each stage of the client's interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.
Manage customer queries, concerns, and customer expectations in accordance with the company's guidelines and client service level agreements.
Nigel Wright are supporting a fast moving and growing business, located just outside of Newcastle upon Tyne, with their search for a Customer Service Representative.
Duties
The role will be to provide phone and email support for customer queries for live campaigns, following the guidelines issued to ensure all queries are dealt with quickly, professionally, and efficiently.