As a Customer Care Manager (CCM) you will be responsible for managing the long-term relationship between our business and our customers as they proceed through their mortgage and protection applications.
We will look to you to proactively manage a pipeline of applications, providing updates and an excellent customer experience every step of the way.
General
This is a great opportunity to join a fast growing, ambitious company and contribute to our long-term success.
We have an exciting new role for a Customer Relations Manager based at Field Lodge care home in St Ives.
As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.
Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom.
Are you an experienced Customer Service Coordinator who can manage operational aspects in collaboration with the Customer Service Manager and various teams.
This role requires someone who can effectively communicate and coordinate internally and externally to maintain high service levels and manage customer interactions professionally.
The ideal candidate will be a central figure in ensuring customer satisfaction, adept at problem-solving, and possess a customer-centric approach.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
The current Customer Service Manager is looking to move on (timescales to be agreed) and my client is looking to bring a suitable candidate in now to learn about the products, services, clients and then step into the management position.
Whilst no actual timescales have been set my client is looking for the successful individual to initially start working within the customer service team ensuring they know & understand every aspect of the department which they envisage might take between 6-12 months.
I am delighted to have been selected to recruit this pivotal role for my multi-national, award-winning client based in the Huddersfield area.
About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.