Customer Care Manager
Location: Glasgow
Salary: £25,000 + OTE
The Role:
As a Customer Care Manager (CCM) you will be responsible for managing the long-term relationship between our business and our customers as they proceed through their mortgage and protection applications. We will look to you to proactively manage a pipeline of applications, providing updates and an excellent customer experience every step of the way.
This is a great opportunity to join a fast growing, ambitious company and contribute to our long-term success.
Your duties will include:
- Managing a personal caseload of mortgage and protection application's, ensuring everything is processed efficiently, and to the correct standards
- Taking of initial enquiries and client details and booking appointments in Advisor diaries
- Submitting new mortgage applications on behalf of clients and their advisers
- Sales pipeline progression activity including liaising with a variety of lenders, insurers & solicitors to keep everything moving as smoothly as possible
- Being focused on case completion through proactive management of the companies mortgage and insurance pipelines
- Working collaboratively with mortgage advisers to enable the most positive outcome for clients
- Referring our clients to partner businesses for home mover services (i.e. removals, utilities, broadband)
- Delivering a five-star service to all external and internal clients You'll be a crucial part of the team because: You have at least 1 years previous mortgage or case administration experience. You should also be able to demonstrate an ability and willingness to handle high levels of client case work in a fast-paced environment. You'll have the following traits:
- A passion for helping customers and an eagerness to learn new things is essential
- You have excellent communication skills
- You have the ability to prioritise and work to deadlines with high levels of autonomy
- You are a strong self-motivator with a keen eye for detail