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TEMPORARY CUSTOMER SERVICE ADVISOR TEMPORARY TO PERMANENT LOCATION, NG19 £11.50 PER HOUR FULL TIME / 9AM - 5PM OR 10AM - 6PM We are seeking a Customer Service Advisor to join our client's team. The ideal candidate will be responsible for providing exceptional customer service and support to their clients. This role requires excellent communication skills and the ability to assist customers with their inquiries and issues. Responsibilities: - Respond promptly to customer inquiries via phone, email, and live chat - Handle and resolve customer complaints in a professional manner - Perform data entry tasks accurately and efficiently - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships with customers through open and interactive communication - Provide accurate product information to customers Skills: - Excellent written and verbal communication skills - Ability to maintain a high level of professionalism and phone etiquette - Strong ability to communicate effectively with customers from diverse backgrounds
SF Recruitment are looking for a Customer Support Advisor to join a key client of ours in Alfreton on a full time, on a 12 Month Fixed Term Contract. Our client is looking for a friendly, reliable, person who has a genuine passion for customer service and gets satisfaction from problem solving and going above and beyond for people. For many customers, their call to this team is their first point of contact within the business, so it's crucial that the Company's values of warmth, empathy and caring are embodied in every communication with their customer service team. We'd love to hear from you if you: - have previous experience in a telephone support or customer service role and a passion to deliver exceptional service - are highly motivated and genuinely enjoy talking to a wide variety of people - have excellent interpersonal skills, with a naturally warm and friendly style - have a natural empathy with people - have the ability to organise and prioritise your own workload while working effectively as part of a busy team - have experience of working with, and are skilled in the use of various PC, information management and Microsoft Office packages - enjoys a fast paced and varied role This role is office-based working in their head office in Alfreton. Working hours are Monday - Friday 9am - 5pm. If this role sounds of interest, please apply today for immediate consideration.