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Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you! My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting a Customer Service Professional to join their fun and friendly team based in Lichfield. Benefits: Salary up to £25,500 per annum Location: Lichfield Hours of work: 08:30am - 5pm Mon-Thurs, 08:30am - 16:45pm Private Medical Insurance Contributory pension scheme Lots of other benefits! Duties/Responsibilities: Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures. Deliver a 1st line resolution to customers queries Manage orders through the order portal, producing all necessary documentation Handling haulier logistics and queries relating to franchisee orders and deliveries. Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality. Handle complaints to resolution using Sage CRM to record all information and track progress. Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes. Administer invoices, credit notes and month end processes. Improve systems and customer experience by always looking for areas to change and/or develop. Maintain the information on the order portals, websites and databases Provide up-to-date, market relevant, technical and product information. Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network. Desirable Skills: Previous experience in a similar role or a contact centre is highly desirable. Excellent communication and interpersonal skills Friendly and professional telephone manner Ability to communicate with people at all levels Able to deal with customers in a calm and composed manner Learns quickly and can follow procedures and processes Organised and well planned with excellent time management skills Good IT skills including working knowledge of Microsoft packages with advanced knowledge of excel GCSE C and above in English and Mathematics (or equivalent qualification) NVQ Level 2 in customer service (or equivalent) At least 3 years' experience in a customer service environment Previous experience in handling technical / product related enquiries Previous experience managing and resolving customer complaints Previous administration experience If you are interested in this role, please apply through the advert! KSBirmingham Kelly Services are acting as an Employment Agency in relation to this role.? Should you choose to apply, your information will be processed in accordance with Kelly's?Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.? As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A fantastic permanent opportunity, for a native French speaking customer service person....... We are looking for someone who can undertake a duel role, getting involved in recruitment and customer service. The role - Our French Speaking Customer Service Advisor will: Utilise your exceptional French language skills to create an impeccable end to end customer experience Support potential French franchisees looking to take on a franchise and guide them through every step of their journey Be the first point of contact for our French customers and consumers Build strong relationships with our franchisees both in France and internationally In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects Support colleagues and team members with other non-French country-specific activities as required Our Customer Service Advisor will have: Fluency in spoken and written French Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, will-do' attitude Customer relationship/customer account management experience Experience in handling technical or product related customer queries Excellent attention to detail and accuracy, ideally with some export administration experience An eagerness for problem solving, improvements and delivering solutions Confident IT skills including MS office Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy We offer: Salary of up to £29,000 depending on experience Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre, near Lichfield) Company-wide training programme to develop key skills and a supportive and friendly team 25 days holiday, plus bank holidays Staff purchase scheme take home products for FREE Non-contributory private health care and critical illness cover Generous contributory pension scheme Life insurance at three times salary Employee assistance programme A varied and autonomous role with a financially stable business Do you have the skills, resilience and passion to take on this new opportunity, if so apply now.