Role: Customer Care - Hybrid working - 6 month fixed term contract
Office Angels have teamed up with a forward thinking, dynamic client who are in the finance industry, are looking to recruit someone in the Customer Care industry.
Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production.
Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services.
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
General
The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Working Pattern: Monday - Friday 8-4.30 and 9 - 5.30 / Alternating Weeks
As a Resource Planner you will be creating medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.