Job Title: Commerce Product Analyst
Reporting To: Commerce Product Owner
Location: Based in either our Basingstoke or London office. Hybrid working (2/3 days per week in the office)
Role Type: Fixed Term Contract - 6 months initially
Berry Bros. & Rudd is more than 325 years old, but we never stand still. As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family- owned culture, built on ambitious plans and with people at its heart.
The job in a nutshell
The Commerce Product Analyst is part of the Product team that creates 'Wow' digital experiences across BBR.com. You will do this by making the unclear clear, by understanding business and customer objectives, and by crafting user stories and defining acceptance criteria that clarifies and supplies the right information for all.
As part of the Scrum team with the Commerce Product Owner and development team, you will be responsible for 'building the Product right'. You'll work closely with the extended Business Owners and other technology development teams, to ensure this happens.
Who you will work with
Internal: the rest of the squad (Commerce Product Owner, UX / UI Designers, Content Designer, developers), Head of IT Delivery, IT Project Manager, Business Owners and Super- users, other Technology development team members
External: External-Partner developers
What you will do
- Work with the Commerce Product Owner to explore opportunities, define feature objectives, scope, and identify KPIs to meet the business objectives for our ecommerce website bbr.com.
- Work closely with Project Managers to ensure delivery targets are met.
- Communicate with stakeholders to clarify requirements and dependencies that will feedback into Commerce Product solutions.
- Develop subject matter expertise and knowledge of internal Product features, benefits, and capabilities.
- Ensure KPIs are captured and tracked for Commerce.
- Communicate business objectives to development teams and produce delivery estimates and timescales.
- Work with Product teams and business owners to create compelling user experiences documented via stories and acceptance criteria, ready for Developers to take into Sprints.
- Work as the Proxy Product Owner, when needed, representing the best interests of BBR to build user stories and sprint goals.
- Act as an ambassador for Agile best practices, lead Sprint Reviews and engage in daily stand ups and sprint retrospectives.
- Produce high quality supporting artefacts and documents to help the team in development of Product features, e.g., Story Maps, process flows.
What you will bring to the role The Person
- Builds strong relationships and fosters a culture of trust, both internally and with our external delivery partners.
- A self-starter who has the drive and tenacity to 'get things done'.
- Excellent delivery and execution of sprint events and releases.
- Demonstrates pragmatic judgement, balancing risk, and business value to reach decisions which are well informed and actionable.
- Continuously and proactively improves the quality of service delivered to all customers, external, internal, and business partners.
- Willingly takes the initiative and consistently does more than is needed.
- Respects an individual's views and positively contributes to a learning environment in which individuals are supported and encouraged to excel.
- Continually asks what more could it be and inspires others to do likewise
Your Skills, Knowledge, and Experience
- Experience within Analytical roles working alongside digital Products, preferably as a Product Analyst or Business Analyst.
- Experience in applying Agile analysis techniques for defining and creating user stories and acceptance criteria that will guarantee expected sprint outcomes.
- Experience with Adobe Commerce both out of the box and with customisations.
- Experience in using analysis tools & techniques including wireframes and business process modelling.
- Excellent understanding of software development practices such as Scrum, BDD, and TDD.
- A good understanding of SEO best practice, especially in Ecommerce.
- Experience of web analytics tools such as Google Analytics.
- Experience of UX best practices and using wireframe and prototypes to validate usability
- Ability to put yourself firmly in customers shoes when analysing requirements and features.
- Experience in the Wines/Spirits/Drinks industry would be beneficial but not essential.
Qualifications
- Preferred Degree level (Computer Science, IT, Business Administration preferred) or equivalent demonstrable on-the-job experience in these areas
We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
Closing date: 3rd June 2024
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.