A growing client of ours are seeking an experienced customer care consultant to join their small but growing team, where you will be providing both first and second line support for customers.
You will be taking full ownership and responsibilities for delivering services to their customer base in line with agreed SLA's, and you will receive full training on the specific software product, as well as the market that it is used within.
You will also have the opportunity to work within wider projects throughout the business unit.
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
IS THIS YOU
Have you had previous experience working in an inbound call centre environment?
Do you have excellent communication and listening skills?
As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients.
Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation.
You'll contribute to our service strategy, surpass individual KPIs, and embody our company values in every interaction.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
We are currently recruiting on behalf of 1 of the UK's largest building society's who have been voted the 3rd Best Big Company to Work in 2022.
The Hours: 36 hours per week - Applicants will be required to work 36 hours per week on a flexible basis across Monday to Saturday in line with the branch operating hours.
Our client who are one of the biggest building societies in the UK are looking to recruit a Customer Service Consultant for their Branch in North Berwick on a full time permanent basis ASAP.
Do you want to be part of a great place to work, bringing with you new ideas on how they can keep customers at the heart of what they do.
Their purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.