To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
We are seeking a dedicated Customer Support Advisor to join our clients Sales Support Team within the Customer Support Department.
The successful candidate will be responsible for responding to customer queries received via phone, website, or email, processing orders, and resolving any issues that arise.
The goal is to ensure a high level of customer satisfaction.
They are currently seeking a Customer Service Adviser to join their team.
One of their main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support.
Our client is a reputable organisation specialising in comprehensive energy solutions.
Posted by The Recruitment Group • £24K/yr to £25K/yr
General
As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions.
We are working in partnership with a successful and growing business in Oxford who are recruiting for a bi-lingual Customer Support Advisor to join their team on a temporary to permanent basis.
Key responsibilities will include
Make a number of outbound calls per day to suppliers to explain the purpose of your call and follow up with the relevant documentation.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
Posted by Macildowie Recruitment and Retention • £23K/yr
General
The Customer Service Advisor is responsible for providing excellent customer service to our customers by answering questions, resolving issues, and providing support.
The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.
THE OPPORTUNITY
Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire.