Posted by Santander Consumer Finance • £42K/yr to £48K/yr
This includes providing the data analysis and working on tactical initiatives to support improvements in customer retention.
Reporting to the SCUK CRM Manager, the key purpose of this role is to support the delivery of an effective, fully integrated end-to-end customer retention strategy for SCUK, our Dealers and OEM partners.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom.
Posted by Santander Consumer Finance • £27K/yr to £29K/yr
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
Boasting a stellar portfolio of blue-chip clients and renowned for their personalised customer service, they're on the lookout for x 2 Client Services Advisor to join their dynamic team in Redhill.
Would you like to join an industry-leading, IT software and business services provider who specialise in utilities and pharmaceuticals?
Posted by Santander Consumer Finance • £25K/yr to £27K/yr
This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.