Posted by Michael Page Technology • £35K/yr to £50K/yr
Leading UK financial services company require a Senior Digital Marketing & Customer Data Analyst to enhance their customer and marketing analytics capabilities.
You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools to aid strategic decision making and increase ROI.
Are you an experienced Business Analyst with a passion for ServiceNow and a knack for translating business needs into effective solutions?
ServiceNow Business Analyst £65k Benefits Hybrid - Nottingham
We're on the hunt for someone to join our growing team and help shape the future of our client's IT Service Management (ITSM) and Professional Services platforms.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Macildowie Recruitment and Retention • £60K/yr to £650K/yr
About this role
We're always looking to help customers succeed with credit.
We've got a well established Quality Assurance team running internal monitoring programmes who provide a range of point in time interaction testing and insights to support the management of customer facing contact centre teams.
You will be responsible for leading and developing a high performing team of Business Analysts whilst also identifying opportunities to improve the business analysis service.
This profitable and growing organisation require an experienced Senior Business Analyst to join their delivery team on a permanent basis.
£50,000 - £60,000 bonus, 35-hour work week and great benefits
Our client, who is an education provider based in Nottingham, is seeking an experienced Systems Analyst to integrate a new SaaS-based system (which will serve as a research repository) with their existing research information management system.
Full time, Monday to Friday for 3 months
This is a full-time role for an initial period of 3 months.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company.
Daily Duties
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.