ServiceNow Business Analyst | £65k + Benefits | Hybrid - Nottingham
Are you an experienced Business Analyst with a passion for ServiceNow and a knack for translating business needs into effective solutions? We're on the hunt for someone to join our growing team and help shape the future of our client's IT Service Management (ITSM) and Professional Services platforms.
In this role, you'll be the bridge between our business stakeholders and technical teams, ensuring our client's systems are continually evolving to meet the demands of a dynamic environment. You'll play a pivotal role in driving the development of platform features, functionality, automation, and integrations, all while delivering operational efficiencies and a seamless customer experience.
Day-to-day, you'll be taking ownership of key systems, managing product backlogs, and working closely with stakeholders to define and prioritise business requirements. You'll collaborate with technical teams to scope and design innovative solutions that not only meet business needs but also enhance our client's internal processes. From analysing potential system changes to assessing risks and supporting smooth transitions of new functionalities, you'll ensure the platforms are robust, efficient, and future-proof.
This role offers you the opportunity to be at the forefront of system and process enhancement, working in a collaborative environment that values innovation and proactive problem-solving. You'll help shape the future of their operations while enhancing customer satisfaction and driving business growth.
What we're looking for:
- Proven experience working with ITSM and PSA platforms, with a strong understanding of ServiceNow (especially modules like CSM, ITSM).
- Knowledge of Agile methodologies and ITIL best practices.
- A keen eye for detail, with the ability to simplify complexity and communicate effectively with stakeholders at all levels.
- A proactive, hands-on attitude, with the ability to dive into challenges and develop impactful solutions.
- ServiceNow Certified System Administrator (CSA) certification is a bonus!
In return, you'll get:
- A dynamic, people-first culture where individuality is celebrated, and everyone's contribution is valued.
- Above average holiday, health cover, and a range of well-being services.
- Hybrid working options, free on-site parking, and access to our Cycle2work and Electric Vehicle schemes.
Ready to take the next step in your career? This is more than just a job - it's your chance to make a real impact. Get in touch ASAP for consideration on this. You will be required in the office 2-3 days/week so need to live within commuting distance or open to relocation.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.