My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Agent to join their friendly team dealing with customers in the US.
Answer email, phone & Live Chat queries.
We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.
We are seeking a motivated and customer-focused individual to join our clients dynamic team in the UK.
As a Customer Support executive and Administrator you will play a key role in building and maintaining strong relationships with our customers by making outbound calls and discussing products & booking appointments as well as dealing with incoming calls.
In this role, you will be responsible for providing support to the field sales team and ensuring excellent service to our customers.
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services.
Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production.
As a proactive customer service operative you will support all existing and new customers within the HVAC/R area plus dealing with inside sales queries.
Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department.
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.
As a proactive customer service operative you will support all existing and new customers within the thermal imaging & emissions area plus dealing with inside sales queries.
Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department.
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.