We are looking for a 1st Line Support Advisor for an initial 3 month contract, this role requires you to be onsite Mondays and Wednesdays.
Duties and responsibilities
Respond to all queries within agreed SLA's, resolving at first point of contact where possible via multiple channels such as telephone, email and chat to enhance the customer service experience.
Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
Are you looking for an exciting opportunity to showcase your customer service and account management skills?
Our client is a leading marketing company in the heart of Wimbledon, and they are searching for a talented Telemarketingprofessional to join their team on a Fixed Term Contract starting from as soon as possible until November 2024 or end of March 2025.
Key Responsibilities on the Assessments and Results Coordinator
Provide advice and guidance to internal and external staff regarding professional qualification, both by email/phone and via a range of media including guidance documents and website content.
Oversee all aspects of the routes to professional membership, including auditing result data, preparation of results letters, editing failure reports, and updating relevant databases.
General
This membership body is recruiting an Assessments and Results Coordinator to oversee the processes to qualify as a professional within this prestigious field.