A newly created position, this Administrator position has been introduced to support all departments and act as the first point of contact for potential and existing customers.
Posted by Personnel Selection • £25K/yr to £27K/yr
The purpose of the Administrator role is to deal with all incoming calls from our intermediary partners who have queries and/or administration requests regarding criteria information and support the sales process through administrative duties and answering and managing our front-line telephone enquiries.
We are an award winning and growing financial services organisation and have an exciting opportunity to join the business on a permanent basis to work as an Administrator providing administration and customer service support to our sales department and external clients and 3rd parties.
This is NOT a sales role and is very much a customer support role within the sales department whereby you are dealing with incoming calls from our existing clients with queries on our products, processes and the mortgage sales process relevant to them.
The Customer Service Administrator will process customer orders, handle enquiries, monitor orders and proactively act on issues that may arise.
The Customer Service Administrator will work as part of a small office-based team, with responsibility for ensuring customers receive the very best experience whilst delivering a first-class service through multiple channels (telephone, email, salesforce).
Quality is the primary focus, delivering on promises and ensuring first-time resolution of all customer queries.