In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
BENEFITS
Saturday hours available to include in shift overall if required.
Work shift flexibility can be offered - core hours of 9am to 4pm must be covered for 4 days and earlier finish on a Friday (30 mins).
We are delighted to be supporting an innovative Ed-Tech company in their search for a technical customer success analyst.
This is a fast-paced and varied position where you will be providing first line support to their partners in schools, responding to all enquiries, problem solving and listening to customers to find the best solution.
The ideal candidate will be passionate for delivering first class customer service, who is inquisitive and enjoys investigating problems.