Posted by Hays Specialist Recruitment Limited • £28K/yr
You will be responsible for providing excellent customer service, order taking, checking stock availability, processing orders, scheduling customer orders, liaising with transportation, dealing with customer queries and general administrative duties.
Your new role
The hours for the position are 07:00 to 15:45 or 08:15 to 17:00.
Posted by Hays Specialist Recruitment Limited • £100K/yr to £130K/yr
My client is seeking a dynamic leader to join the team as the Head of Operations Solutions & Transformations reporting directly to the Chief Operations Officer.
Your new company
You will be working for a world-leading wholesaler.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.