The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
This role will be dealing with the all-round customer relations.
We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Support Adminstration where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, taking ownership of customer relations.
Looking after the order process as part of a team.
We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Care Administrator where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries.
The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work.
This role is a varied role encompassing both general office duties and customer care responsibilities.
An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team.
Due to our continued success, we are seeking a Customer Service and Sales Support Administrator to join our UK Head Office based in Farnborough.
You will be supporting our customers Worldwide to manage their requests for spare parts, once trained provide spare parts information and advice plus carry out the associated administration and customer service tasks.
We are an international manufacturing and engineering company supplying equipment to customers worldwide.
This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner.
As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service.
You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business.
You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor.
A market leader in their industry is seeking a Customer & Sales Support Executive with French language skills to join their team on a full time, permanent basis.
Utilising your English and French language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).
Responsibilities will include, but will not be limited to
Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues).
You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
We are recruiting for an exciting opportunity to join a brilliant small business as a Part Time Customer Service Advisor.