As a key part of the Customer Voice team, the role of Customer Communications Officer (known internally as Customer Communications Coordinator) is integral to ensuring that we are communicating with customers in a way that is engaging, human, informative and useful.
At Stonewater, the customer voice is at the heart of everything we do.
With your teammates, you'll deliver full-service communications support, ensuring customers get the information they need in a clear and timely way.
Delivering excellent customer service via phone and email.
Our client
A vibrant and thriving British manufacturer who distributes their products globally is currently recruiting for a confident customer service professional to join them on a full-time permanent basis.
Working in their busy customer service team you will act the first point of contact for existing customer needs.
In today's digital landscape, companies must prioritise outstanding service delivery to meet increasing customer expectations.
My client is a leading name in the market, specialising in reliable "last mile" delivery of essential replacement parts to the global field service industry.
They offer comprehensive supply chain solutions used by numerous large businesses across the UK and internationally.
As a Customer Service Advisor you will be the first point of contact for customers.
You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.
We are happy to share that we have a position available for a Specialist Customer Service Advisor on the Adult Social Care service, within the Supporting People Team, Customer Service Centre.
What does the job entail
Their purpose is to provide a high-quality and responsive service, including the provision of accurate information and advice, signposting and initial problem-solving at the first point of contact.