Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Manage and oversee the effective and timely delivery of responses to all complaints, SAR, FOI, Section 29 Police Requests for disclosure and representations.
We are seeking a Commissioning Manager within Children Service's for our government client based in Liverpool on an initial 4 month contract paying up to £475 per day inside IR35.
The successful candidate will possess proven skills working with the following -
This role allows hybrid working with an expectation to attend the office 4 days per week.