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About Us: Vizion Autos is a dynamic and rapidly growing financial services company specialising in bespoke Car Finance solutions. As part of our team, you will play a crucial role in ensuring that our business operations adhere to legal guidelines and internal policies. We are seeking an experienced Compliance Manager who shares our commitment to integrity and excellence Responsibilities: Receive and log customer complaints via phone, email, or other communication channels. Investigate complaints thoroughly, gathering relevant information and understanding the root cause. Liaise with relevant departments (e.g., customer service, operations, quality assurance) to resolve complaints. Provide timely and empathetic responses to customers,keeping them informed throughout the process. Identify trends and recurring issues to prevent future complaints. Maintain accurate records of complaints and resolutions. Ensure compliance with company policies and regulatory requirements. Benefits: Very generous bonus Free Onsite Parking Excellent career progression across the business 25 days holiday, including bank holidays Canteen & kitchen facilities Annual expense paid company trip to Dubai and other company events Opportunity to work in a collaborative and fast-paced environment. Professional growth and development opportunities. Requirements: Previous experience in a similar role (customer service, complaints handling, or dispute resolution). Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Empathy and patience when dealing with upset customers. Ability to remain calm under pressure and manage multiple cases simultaneously. Proficiency in using CRM systems and complaint management software. Knowledge of relevant industry regulations (if applicable) Why Join Our Team? Opportunity to work with a forward-thinking company. Collaborative and supportive work environment. Room for career growth and professional development. Be part of a team that values integrity and ethical conduct. If you are a meticulous Complaints Handler with audit experience, we encourage you to apply! Join us at Vizion Autos and contribute to maintaining our commitment to providing excellent service