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Job Title: Customer Support Assistant Location: Byfleet Hours: Full Time, Permanent - 8.30am - 4.30pm Office Based A dynamic and thriving company is seeking a dedicated Customer Support Assistant to join their team on a permanent basis. This role is based in Byfleet, providing an excellent opportunity for someone with a background in customer service and administration to contribute to the success of a growing business. Key Requirements: Previous experience in customer service and administration. Positive attitude and the ability to quickly adapt to new systems. Strong attention to detail. Eagerness to engage and contribute from day one. Full-time availability for office-based work. Why apply for this position? Join a friendly and welcoming team. Full training provided to ensure your success in the role. Opportunity for career growth and development within the company. Duties and Responsibilities: Processing direct applications from customers. Accurate data entry and recording of information. Running and processing reports as required. Serving as the first point of contact for customers and stakeholders. Assisting the Customer Support Officer and Office Manager with ad hoc duties. If you're ready to be an integral part of a dynamic company, apply today! Your dedication and skills will contribute to the ongoing success of this company. CLOSING DATE FOR APPLICATIONS 24 MAY 2024 - MORNING Amber Employment Services are acting as an agency on this position - all applications will be responded to
Front of House Operative (12 month FTC) Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Front of House Operative to be a key part of our Egham team, representing proAV, taking full responsibility for the first impression of proAV to our clients and visitors. Based in proAV's Customer Service Building at Gladstone House, the Front of House Operative is responsible for receiving all calls and guests into proAV in a courteous and professional manner. This is an exciting opportunity for an exceptional, experienced Front of House Operative to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Liaise with guests as a first point of contact, ensuring they receive a warm welcome, a positive impression of the company and their needs are met. Sign in/out of visitors ensuring the visitor log is complete and building passes returned. Making refreshments for visitors Responsibility for managing meeting rooms, ensuring they are correctly set up with refreshments and catering as ordered. Ensure all buildings are stocked with basic office supplies and refreshments upon ordering on a regular basis. Maintaining the cleanliness of the reception and caf. Help the returns desk with administrative tasks where needed. Ad-hoc duties including arranging couriers and taxis, distributing incoming faxes. Taking incoming calls and directing them as appropriate, taking messages where necessary Open, Date Stamp and distribute post to recipients. Collect and frank out going post. Overseeing franking machine - reporting faults and ordering supplies Assist employees with general enquiries. Assist other areas of the business when required, Facilities, Return Desk, HR etc. Purchase components etc. from suppliers for both office use and external service orders using SAP and updating and maintaining these purchases through CRM / Microsoft Dynamics. Filing and scanning documents for upload onto various systems Person Specification Excellent organisational skills Sociable Excellent customer service skills with a friendly and helpful approach Administration skills including typing and reporting using Microsoft Office applications To communicate effectively with people at all levels A positive and enthusiastic approach to delivering the role Able to work well independently Self-Management / Communication / Planning / Organising Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.