Schedule and coordinate service appointments for clients.
General
The successful candidate will be responsible for managing service records, coordinating with technicians, and ensuring high levels of customer satisfaction.
Reed Crawley is exclusively partnered with a key client based in Horsham seeking a Service Administrator to join a busy team and provide essential support to their service department.
Reporting to the Business Support Manager you will support the effective operational delivery of membership and customer subscriptions processing, finance reconciliation, departmental administration support and audit to agreed performance goals.
We are looking for an experienced Business Support Administrator for an immediate start temporary assignment based in Cardiff Gate.
This will include
Processing new membership applications and re-instatements.
About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.