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We are working with Salford Council to find up to 4 Business Analysts on a temporary basis. Location: Salford Job Type: Initial 3 months Hourly rate: £21.43 per hour PAYE Working Pattern: Twice a week in the office, dependent on service needs Hours: Full time Monday to Friday Salford City Council is embarking on a transformative journey to enhance its housing services. We are seeking Business Analysts to conduct a comprehensive review of our housing services from the perspective of both staff and residents. This role is crucial in developing a deeper understanding of the resident experience and identifying opportunities for improvement. Day to Day of the Role: - Conduct a deep dive into the case files of up to 50 residents to understand their journey through our frontline services. - Analyse the availability of signposting and information, ease of access, and application of policy and process. - Evaluate timescales for each part of the process to ensure they meet expectations. - Assess customer experience, including the voice of the resident and their expectations. - Examine communication with residents in housing need and identify any missed opportunities for preventing housing need. - Gather perspectives from staff and leaders across housing services. - Provide real-time reports to inform the council's ongoing programme of work. - Deliver a comprehensive report at the end of the contract period, outlining findings, risks, opportunities, and recommendations. Required Skills & Qualifications: - Proven experience as a Business Analyst, preferably within housing services or a related field. - Ability to analyse and interpret complex information and produce clear, actionable insights. - Strong understanding of process mapping and customer journey analysis. - Excellent communication skills, with the ability to engage effectively with a range of stakeholders. - Agile and adaptable, with a focus on creating meaningful change. - No DBS required, but a commitment to maintaining confidentiality and integrity is essential. If you are interested, or have any questions, please let me know.