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About the opportunity As a CLO you lead and inspire the opticians team to deliver excellent patient centred care to ensure our customers and patients are supported to feel good in contact lenses. This role supports the safe and effective running of the opticians business, being an expert in the technical aspects of the recommendation, sale and supply of contact lenses and optical appliances around the area.Key responsibilities include: Knows the Boots Opticians contact lens product portfolio including complete care solutions, services and offers to use this information to create life-long patients and customers through appropriate recommendationUses professional judgement for all clinical decisions that need to be taken within the opticians businessSupervises the development, education and training of colleagues and supports and mentors studentsProactively seeks opportunities to engage with local commissioners and external healthcare professionals.Supports the Divisional Contact Lens Lead in growing the business, helping stores identify new opportunities for customers to wear contact lenses, and support confidence with store teams and clinicians in driving contact lens trials.Travelling to different stores within the area About you To be successful in this role you will need to have the below capabilities: Registered with the General Optical Council (GOC)High level of professional expertise and widely respected by stakeholders, peers, customers and external local professionalsPassionate to drive high customer care and ensure high clinical standardsBe the first choice for patients for their contact lens needsKeeps up to date with their own learning and development, completing all continual education training CET as part of the GOC requirementWorks in partnership with the local management team to deliver both contact lens and ophthalmology led servicesDigitally savvy and comfortable with navigating and embracing new technology Our Benefits Competitive salary and pension schemeOne of the best staff discounts in the UKAttractive bonus scheme22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allows you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.Excellent opportunities to develop and career opportunities across Boots Opticians, Retail and Pharmacy. Why Boots? Boots Opticians is one of the leading optical chains in the UK. We're all about enriching the lives of every person who walks through our door; including yours. Bring your skills to a business that offers genuine career progression thanks to sheer diversity of stores and roles and expect to be supported and developed from day one. What's next? Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Our Diversity and Inclusion commitment Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.
The importance of your role. This is your chance to be part of something a bit different. You'll be part of the most important aspect of our business our customers. With your expertise and professional experience, you'll provide really wonderful customer care that will keep our customers coming back and we think that's a big opportunity.You'll help our customers really feel good by offering great advice, and caring service that goes beyond their expectations. Creating a culture where everyone is friendly and passionate about doing the right thing for them. Together these elements will play a big part in making us No 1 for Customer Care. What you'll be doing day to day. Your friendly and professional personality will really inspire your Optical team. You'll share your knowledge and experience to offer the very best service and thoughtful customer care.Looking after our customers and our business, your professional approach will help us keep up to date with professional standards, procedures and standards.With a practical approach you'll not only dispense safely you'll listen to the needs of customers and offer really professional advice. How will you do it? Getting to know our customers is important to us. It's more than giving them the information they need, it's a friendly chat or unique piece of advice they might not have heard before. You're always reassuring and professional. It's all about the experience and offering really memorable customer service.Know our business. You'll be the first to recommend what we can do better, and pick up on the needs of our customers and they're feedback. With first hand experience you'll get to what our customers are looking for and what they like your recommendations will help us deliver even better customer care and drive our sales. What you'll need to have. We're looking for really great people, with a friendly professional personality. It's all about working together as one great team after all it's our people that are at the heart of our business. It's a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. It could open up even more opportunities with us. As a qualified Dispensing Optician, you have lots of great experience. But it isn't just about experience, we're interested in the real you and that makes us all feel good. Our Diversity and Inclusion commitment Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.You will have the opportunity to discuss the matter with us before we make a decision.
Job Title: Helpline Adviser Tier 1 Location: Dover Salary: £24,602 (pro rata), Increasing to £27,700 following successful completion of a 6 months probation period Job Type: Part time (varying hours available currently part time hours are available Monday to Wednesday), Fixed Term 9 Months Closing Date: 23rd June 2024 The Company: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Role: We are looking for Helpline Advisers to join our call centre in Dover on a 9-month fixed-term contract. There will be a potential for the role to be made permanent or extended. You will work as part of a vibrant and committed telephone Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK. The successful candidate will be client focused, have demonstrable experience delivering great customer service, and have a high level of resilience which is key when supporting our vulnerable clients. Duties and Responsibilities: Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients Work collaboratively as part of a team to achieve organisational targets and KPI's Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work Experience and Skills: ?Proven experience providing exemplary customer service skills/background with a minimum of 1 year's employment history Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI's The capability to multitask using multiple systems at once whilst communicating verbally High attention to detail and working systematically particularly in accurate record keeping and timely records High level of motivation, resilience, and emotional intelligence What else to expect: We work in a supportive environment, providing in-depth training on regulatory standards and Migrant Help procedures and policies as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice Our helpline call centre is open Monday to Friday, you will work your contracted hours on rotational shifts between 8am and 8pm This role is based in our call centre in Dover where all relevant training will be delivered, there is the potential for a hybrid working pattern which is reviewed on an individual basis. As part of the application process you will be asked to complete 2 video application questions. If your application is shortlisted to progress to the next stage you will be invited to attend an assessment centre. Please note that the assessment centres will be held on a monthly basis depending on need and are subject to change. Benefits: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of; Client Advisor, Senior Advisor, Enquiries Advisor, Client Service, Customer Services, Customer Service Representative, Customer Advisor, Customer Support, Customer Services Officer may also be considered for this role.
The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.The importance of your role. Fantastic customer care is at the heart of everything we do, and as a Relief Pharmacy Dispenser you'll be part of helping customers and patients feel good. It's everything from the clear advice and care you offer them, to the wide ranges of services we provide.This is a great opportunity to develop your pharmacy career and make a difference to the lives of our patients. How will you do it? With different types of pharmacies all over the UK, we're giving patients the very best care and attention with the services we offer. You will be providing healthy lifestyle advice and health services to our patients across a number of store locations. You'll do this through great conversations as well as delivering the technical aspects of supplying medicines.This is often a fast paced environment, and you will interact with many different people, and will be a core member of the pharmacy and healthcare team. What you'll be doing day to day. It's all about providing health advice through focussed conversations with our patients, whilst giving clear and accurate answers and advice. Your duties will include: Tailoring conversations with every customer to ensure they leave your pharmacy feeling informed and confident about their healthcare needs.Delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions.Complying with legal and professional requirements and accepted guidance on professional practice in Boots.Seeking opportunities to engage with GPs and practice teams to promote services and items.Delivering efficient dispensary operations and ensuring dispensing losses are minimised. What you'll need to have. We're offering you an exciting career opportunity and a chance to continue your professional journey. You will need to have an NVQ Level 2 in Pharmacy Services to join us.But it isn't just about experience or knowledge, we're looking for people with a genuine passion for customer care, and who will be ambassadors for healthcare in our stores.You will have the ability to build strong relationships with patients and your team, and will be able to understand individual customer needs and tailor your support and advice appropriately.To work across our pharmacy and healthcare area you also need to have a Medicines Counter Assistant (NVQ2) qualification or equivalent. However, if you have not previously completed this, we'll support your development to complete this training when you start with us.If you are interested in further developing your professional career, we can support you towards achieving both competency and knowledge based NVQ Level 3 (QCF) qualification in Pharmacy Services to become eligible to register with the GPHC as a Pharmacy Technician. This could then lead to an Accuracy Checking Pharmacy Technician (ACPT) role. As you continue to develop your healthcare knowledge through these qualifications and roles, your pay and benefits will reflect this.Excitingly, this is just one of several routes your career could take you within Boots! Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.This role is subject to a DBS/PVG check in certain locations. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days)Boots Retirement Savings Plan pension schemeDiscretionary annual bonus schemeEnhanced Maternity / Paternity / Adoption leave pay£100 gift card for colleagues expecting/adopting a babyFlexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a weekGenerous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.[#video# https://youtu.be/qqWXIBCy7Y?sisC1ZJN9qILDSv7wo{#400,300#}#/video#]