Posted by Nigel Frank International • £40K/yr to £45K/yr
The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st/ 2nd line support, troubleshooting system issues and ensuring successful delivery to customer support tickets.
I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant.
The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression.
The Customer Support Team forms an essential part of Oliver Kay depots by providing support to both external and internal customers.
About the role
Ensuring all areas of ordering requirements are carried out to the highest standards through managing order emails, handling inbound calls and processing orders accurately.
They offer comprehensive design, build, and repair services across diverse sectors including mining, oil and gas, marine, power generation, and manufacturing/engineering.
Specialising in heavily engineered industrial products, our client has experienced consistent growth through both organic expansion and strategic acquisitions.
Our client is a prominent global Manufacturing and Engineering company with an impressive turnover of £270 million.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
Our client, a leading Commercial Property Agents, Auctioneers & Surveyors in Leeds, is seeking a talented Business Support personnel to join their team.
Do you have excellent clerical skills and a strong attention to detail?
Are you a highly organised and detail-oriented individual?
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.